Customer-Oriented Design Methods
COMET project "CUSTOMER ORIENTED DESIGN METHODS"
of STAR research program "Systems Engineering in Construction"
at VTT Building Technology develops methodology and tools for customer oriented design.
A survey of methods and tools from other industries is made for a potential short term
technology transfer to construction sector.
The results include both computer-aided and non-computer tools.
- Customer orientation is becoming an important competitive factor in the building industry.
Rapid and quality assured delivery of buildings tailored to the individual needs of customers
is setting new challenges to the systematic methods applied in building design.
- The conformity of the technical solutions to the requirements that are expressed or only expected must be managed
throughout the whole construction process by all project participants in a complex and rapidly changing
- COMET aims at developing systematic methods and tools for understanding the customers' needs, and
managing the conformity of the technical solutions to the requirements throughout the construction process.
- The project is directed to meet the needs of the building investors, owners and users. The project consists
of parts oriented to the point of view of clients, architects, different engineers, contractors and suppliers
in order to manage the whole construction process.
- The reserach work includes analyzing and systematisation of studies already done within the building industry.
That will be flavoured by studying also what has been successfully done in other industries. The theoretical part
will be developed as a generic concept consisting of principles. The needed tools will be also specified at a generic level.
- Industrial development projects, e.g. Quality Function Deployment in construction, will be run in parallel to meet the needs of individual
construction companies, firms and organizations. Short term implementation and development
projects will also test the applied theoretical foundations. Industrial research and development
will be strentghtened by new ideas and systematic working procedures.
Point of contact:
Pekka Huovila, VTT Building Technology, P.O.Box 1801,
FIN-02044 VTT, Finland, Tel: +358 0 456 5903,
Fax: +358 0 456 6251, Email:
Updated 5.7.1995 by
Pekka Huovila ,
Project Planning and Building Design research team,